Terms of Service

These Terms of Service govern your access to and use of the Impact Store website and services. Impact Store is a trading name of Impact Holdings. By using our site or placing an order, you agree to these terms.

Eligibility and Accounts

• You must be at least 18 years old or have permission from a legal guardian to use our services.
• You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
• We may suspend or terminate accounts that violate these terms or are used in a fraudulent or abusive manner.

Products, Pricing, and Availability

• All product descriptions and pricing are subject to change without notice.
• We reserve the right to limit quantities, discontinue products, or correct errors in pricing or availability.
• Images are for illustrative purposes and may differ slightly from the actual product.

Orders

• Your order is an offer to purchase. We may accept or decline an order at our discretion.
• Order confirmations do not guarantee acceptance; acceptance occurs when we dispatch the order.
• We may cancel orders for suspected fraud, errors, or unavailability and will issue a refund where applicable.

Payments

• Payments are processed through secure third-party payment providers.
• Prices may exclude delivery, duties, or taxes unless stated otherwise.
• In the event of a pricing error, we may cancel the order and refund any amounts paid.

Shipping and Delivery

• Delivery estimates are provided for convenience and are not guarantees.
• Risk of loss passes to you upon delivery to the specified address or collection point.
• You must inspect deliveries promptly and report any issues within a reasonable time.

Returns, Refunds, and Warranties

• Returns are subject to our return policy and applicable consumer protection laws.
• Refunds are issued to the original payment method after approved returns are received and inspected.
• Manufacturer warranties apply where provided; we may assist with warranty claims.

Business and Bulk Orders

Quotations, custom pricing, or special terms for bulk or enterprise orders may be governed by separate agreements and may supersede these terms where stated.

Intellectual Property

All content, trademarks, logos, and materials on this website are owned by Impact Holdings or its licensors. You may not copy, reproduce, or distribute any content without our prior written permission.

Prohibited Use

• Use the website for unlawful, abusive, or fraudulent activity.
• Attempt to access systems or data without authorization.
• Interfere with the security or operation of the website.

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement.

Limitation of Liability

To the maximum extent permitted by law, Impact Store and Impact Holdings are not liable for any indirect, incidental, special, or consequential damages, or loss of profits, data, or goodwill, arising from your use of the services.

Indemnification

You agree to indemnify and hold harmless Impact Store, Impact Holdings, and their affiliates from any claims, damages, losses, or expenses arising from your use of the services or violation of these terms.

Governing Law

These terms are governed by the laws of South Africa. Any disputes will be subject to the exclusive jurisdiction of the courts in South Africa.

Changes to These Terms

We may update these terms from time to time. Changes will be posted on this page, and your continued use of the services constitutes acceptance of the updated terms.

Contact Us

If you have questions about these terms, contact us at:

Impact Store (Impact Holdings)
16 Baker St, Rosebank, Johannesburg, 2196
Email: info@impactholdings.co.za
Phone: +27 10 001 3608