Returns & Exchanges

Eligibility

Returns or exchanges must be requested within 7 days of delivery. Items must be unused, in original packaging, and include all accessories and documentation.

Return fees (10-20%)

Certain products may attract a 10-20% return fee to cover inspection and restocking.

• Opened accessories or peripherals.
• Devices with activated warranties or registered software.
• Items showing signs of handling beyond basic inspection.

The final fee is confirmed after inspection and depends on product condition.

Exchanges

Exchanges are processed once the original item is received and inspected. If the replacement item differs in price, any balance will be settled before dispatch.

Refunds

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the item is faulty.
• Refund processing times vary by payment provider (typically 5-10 business days).

Faulty or incorrect items

If you received a faulty or incorrect item, contact us immediately. We will arrange collection or replacement at no additional cost.

How to request a return

Contact our support team with your order number, item details, and reason for return. We will provide the next steps and shipping instructions.