Privacy Policy

Impact Store is a trading name of Impact Holdings. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase products, or interact with our services. By using our services, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us and information that is collected automatically when you use our services.

• Contact details such as your name, email address, phone number, company name, and billing or shipping address.
• Account information such as login credentials, preferences, and saved addresses.
• Order details including items purchased, quantities, pricing, and transaction history.
• Payment information processed by our payment service providers (we do not store full card numbers).
• Customer service communications, quote requests, and support messages.
• Technical data such as device identifiers, browser type, IP address, and usage data gathered through cookies and similar technologies.

How We Use Your Information

• Process orders, payments, deliveries, and returns.
• Provide account access, customer support, and quotations.
• Communicate about orders, services, promotions, and important updates.
• Improve our products, services, website functionality, and customer experience.
• Detect, prevent, and investigate fraud or misuse of our services.
• Comply with legal obligations and enforce our terms.

Cookies and Analytics

We use cookies and similar technologies to remember your preferences, enable core site functionality, and understand how our website is used. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the site.

Sharing and Disclosure

We may share your information with trusted third parties only as necessary to operate our business, including:

• Payment processors to securely handle transactions and prevent fraud.
• Logistics and delivery partners to fulfill orders and provide tracking.
• Service providers that support our website, analytics, marketing, and IT infrastructure.
• Authorities or regulators when required by law or to protect our rights and users.

We do not sell your personal information to third parties.

Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the type of information and applicable laws.

Data Security

We implement appropriate administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

You may have rights to access, correct, or delete your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

International Transfers

If we transfer your information outside of South Africa, we take steps to ensure appropriate safeguards are in place consistent with applicable data protection laws.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be revised.

Contact Us

If you have questions or requests related to this Privacy Policy, contact us at:

Impact Store (Impact Holdings)
16 Baker St, Rosebank, Johannesburg, 2196
Email: info@impactholdings.co.za
Phone: +27 10 001 3608